Application Support Specialists to Empower Your Business
In this competitive era which comprises of a wide range of high quality enterprise solutions, you are able to stand out if it is well complimented with superior quality support service, thus making it a vital element for your organizational growth. Various researches suggest that a cost-effective enterprise technical support solution should be the fundamental element of an organization for making its product world class.
We first understand your business domain, technology, processes and applications and then design the right support solutions and deliver enhanced technical support to your customers. Our business centric approach uses well defined processes to maintain and support even the most complex systems and infrastructures.
With our 24x7 live online support , your customers benefit from instant remote connection to their PC, so that our help desk technicians can troubleshoot their PC desktop problems as if they were standing right there beside them (only Internet connection is required).
Our outsourced Help Desk Support services allow your organization to benefit from the most highly qualified and certified technical staff without having to worry about the recruitment, training and fulfillment issues surrounding the implementation of a world-class solution.
Aress provides technical support and IT helpdesk support to the wide range of software applications and products. Our team of engineers is fully equipped with latest technology and skills for handling all levels (level 1, level 2) of technical issues. Our team of experience IT support agents provides remote assistance for basic troubleshooting issues, hardware issues and provides instant resolutions to IT applications, systems, products and components, such as:
Why choose us
Factors that set us apart
We offer both inbound and outbound support services to make sure your customers are taken care of properly every step of the way. For us, support means resolving emerging problems quickly and reliably.
At Aress, we put people and technology at the forefront of our business.
Some key aspects of our support services
- SLA driven response times.
- Root cause analysis and working on preventing its reoccurrence.
- Creating FAQ’s on an ongoing basis.
- Building support processes which are in line with the organization’s Service Level Agreement (SLA).
- Feedback for changes and improvements to the development and design teams for future releases based on first hand client interactions.
- Proven Quality Assurance processes focusing on improving performance metrics and continuous improvements of the support services.
- 19 years of experience, and 400+ Support personnel
- Diverse clientele with our full attention and focus
- ISMS & QMS processes with strong reporting systems
- Data Security for your customer information
- Fast, Reliable & Affordable 24/7/365 live hosting support
Our Value Proposition
Experience in supporting enterprise level mission critical / business critical applications. Our services are capable of handling complex heterogeneous applications and infrastructures with varied devices, software and OS.
Being a Microsoft Gold Certified Partner gives us the leading edge in providing Exclusive Support to high end Microsoft products such as CRMs, Hosted Messaging Solutions, applications with Exchange Server / Active Directory integration, etc.
One stop shop providing application development, ongoing high quality support and maintenance and remote infrastructure management solutions.
This team is capable of handling technical support (tier 1, tier 2 and tier 3), pre sales as well as billing questions from your clients. The dedicated technician will be working exclusively for you and they will be familiar with your services, systems, and clients.
Availability of experienced and talented pool of resources round the clock with the right escalation strategy to
close all open ends of an issue.
Do you have a question? Click Here to contact us by Email or Phone call.