Dedicated personal plan, ideal for small but growing hosting companies as well as medium and large ones.
Under this plan, you enjoy the power of having dedicated technicians working 24x7 or any shift of your choice, on your helpdesk tickets, client chats and monitoring of servers. All of this is without you having to worry about the other employment requirements that come with it.
This team is capable of handling technical support (tier 1, tier 2 and tier 3), pre sales as well as billing questions from your clients. The dedicated technician will be working exclusively for you and they will be familiar with your services, systems, and clients.
One more word
We find that the Plans above meet a huge variety of customer needs. However, if you think your need may be a little different and doesn’t fit exactly into one of the Plans, please get in touch and we will see if we can meet your special needs. Contact us.