Delivering exceptional customer support through the helpdesk is the aim of any e-commerce company. Customer service that is prompt, efficient, and friendly will ensure that an e-commerce company enjoys customer satisfaction, a happy and loyal customer base, and more business referrals. Aress, with its outsourcing e-commerce customer service models, helps organizations to achieve 100% customer satisfaction. We offer tailor-made customer support outsourcing and relationship management services through efficient customer care agents who come with over 22 years of experience in providing e-commerce customer service across the globe.
Our customer care agents take care of sales, pre-sales, order processing, billing, and cancellation queries. We offer a comprehensive inbound center for support via email management, phone and Skype calls, live chats, Instagram (DM), Facebook messenger, etc. We handle all your customer support outsourcing needs and enhance your brand value by providing a world-class customer experience by functioning as an extension of your business through the e-commerce helpdesk.
Customer Service includes:
- Objection handling /Grievance Management
- Cancellation/Retention
- Customer Loyalty Management
- Information on Product or Services
- Refunds and Returns
- Queries related to Guarantee and warranty
- Dispatch and delivery status
- Billing and cancellation support queries
- Order processing and management
- Follow up on debt collections.
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