eCommerce Customer Support

Delivering of exceptional customer support is the aim of any e-commerce companies. The service that is prompt, efficient and friendly advice to the customer will ensure satisfaction, happy and loyal customer base, will more business referrals. Aress with its outsourcing customer service models helps organizations to achieve 100% customer satisfaction. We offer tailor-made customer relationship management services through its efficient customer care agents who comes with over 19 years of experience in providing customer service to the companies across the globe.

Our customer care agents take care of sales, pre-sales, order processing, billing and cancellation queries. We offer a comprehensive inbound center for support via email management, phone and Skype calls, live chats, Instagram (DM), Facebook messenger etc. We handle all your customer need and enhance your brand value by providing world class customer experience by functioning as an extension of your business.

Customer Service includes:

  • Objection handling /Grievance Management
  • Cancellation/Retention
  • Customer Loyalty Management
  • Information on Product or Services
  • Refunds and Returns
  • Queries related to Guarantee and warranty
  • Dispatch and delivery status
  • Billing and cancellation support queries
  • Order processing and management
  • Follow up on debt collections.

  • vmware
  • onapp
  • amazon web services
  • odin

Do you have a question? Click Here to contact us by Email or Phone call.

  • aws-badge
  • Silver Consulting Partner
  • Microsoft Partner
  • Authorized Test Center of PSI
  • Kryterion
  • Shopify Partner
  • Jas Anz
  • Microsoft Small Business Specialist
  • STPI