Live Chat Plan

The Live Chat Plan is just what it says it is – support via live chat - no tickets, emails or phone.

Increased Sales with Reduced Services Costs
Webhosting companies are engaging with more and more customers through online channels. Now, more than ever, businesses need to fully support the online customer experience and provide them with quality online support. In addition to phone and ticket support channels, live chat customer service is a great tool for online real time customer support that can lead to happier customers, increased conversions, and a reduction in service costs.

Benefits of Live Chat
  • Live Chat is Convenient for Customers – An live chat customer service provides immediate access to help. Wait times are often much less than a call center. Customers can easily multi-task while waiting or on chat. Additionally, the pain of having to dial a 1-800 number and navigate through a maze of numeric options is non-existent.
  • Live Chat Increases Sales – Live Chat helps you increase your online revenue with higher conversion rates and larger order sizes. According to an online survey, almost 62 percent of Internet consumers said they would purchase more products online if live chat support were available.
  • Live Chat Cuts Down on Expenses – Live chat does divert a lot of your traffic away from phones to this instant means of support, thus reducing overall contact center costs by lowering average interaction costs.
  • Live Chat helps in Increased Efficiency – It increases efficiency by allowing live chat representatives to handle multiple chats simultaneously, thus reducing the need to hire more representatives.
  • Live Chat helps in receiving instant customer feedback – By receiving instant feedback during and after the live chat session, your company can focus on your customer's needs, requirements, and questions.

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